Terms & Conditions
1. Definitions
1.1 "The company" means Sandstone UK
1.2 "The buyer" means the person or company whose order for the goods is accepted by the company
1.3 "The goods" means the goods which the company is to supply
2. The contract between the company & the buyer
2.1 By placing an order the buyer agrees to be bound by and accept these terms and conditions.
2.2 These conditions shall apply to all contracts for the sale of goods by the company to the exclusion of all other terms and conditions, including any terms supplied by the buyer at the time.
3. Quotations
3.1 Unless otherwise stated in writing all quotations and estimates by the company may be withdrawn at any time before receipt of an order.
3.2 Prices quoted are not fixed unless agreed in writing by a Company Signatory.
4. Orders
4.1 The company reserve the right to adjust prices, offers, goods and specifications of goods on the website at its discretion at any time before accepting an order.
4.2 The buyer shall be responsible to the company for ensuring the accuracy of the terms of any order and any applicable specification.
4.3 Whilst every effort is made to exactly match bricks, Sandstone UK cannot guarantee a 100% match if matching from photos sent via email due to the variation in monitor settings. We would advise customers request a sample before placing an order.
4.4 The placing of an order by the buyer, must be accompanied by sufficient information to enable the company to proceed with the order, otherwise the company may amend prices to cover any increase in costs, which has taken place after acceptance.
4.5 The quantity, quality and description of the goods shall be those set out in a quotation or where no quotation as set out in the delivery note.
4.6 If the buyer cancels the order once the goods have been dispatched there will be an additional charge.
5. Delivery
5.1 Whilst every effort shall be made to keep a delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. Neither shall any delay entitle the buyer to refuse or postpone acceptance of any subsequent delivery to be made under the terms of these conditions.
5.2 The buyer must examine the products immediately upon delivery, sign the delivery note and in all cases inform the company within three (3) days of delivery of any damage or shortages.
5.3 The company is not responsible for damage caused during the delivery of the goods to the buyer's site.
5.4 Haulage charges are non refundable.
5.5 The company reserves the right to charge the buyer an additional charge where:
(i) Delivery of the goods is required in part loads rather than full loads
(ii) For any reason, the delivery vehicle is unable to unload at the buyers site
(iii) The buyer redirects a delivery
(iv) Delivery cannot be effected because of unsuitable access or inadequate
information provided by the buyer
(v) Orders are cancelled by the buyer once despatched
5.6 The buyer must provide convenient and safe access to the destination and the company shall be entitled to refuse to deliver over roads or over ground, which it considers unsuitable. The buyer shall be liable for and shall indemnify the company against any accident or damage (with the exception of death and personal injury caused by the negligence of the company or its driver) occurring due to unsuitable access.
5.7 In the event that the buyer requests that any goods be deposited on a street or public highway the buyer shall be responsible for compliance with all regulations and for all steps which need to be taken for the protection at all times of persons or property and shall indemnify the company in respect of all costs, claims, losses and expenses including legal costs on an indemnity basis which the company may incur as a result of such delivery.
5.8 Orders will be sent to the delivery address given by the buyer when the order is placed. The company cannot be held responsible if this delivery address is incorrect.
5.9 If the buyer refuses or fails to take delivery of the goods on the date of delivery, the company will be entitled at its discretion to store the goods at the risk of the buyer and the buyer shall pay all costs and expenses of such storage and any additional costs of haulage incurred.
5.10 The company will replace free of charge damaged goods provided notification of damage is received within three days of delivery, but not otherwise and provided the packaging and contents have been retained for inspection.
5.11 Shortage claims will only be considered if the company receives notification of such shortage within three days of delivery, but not otherwise.
5.12 Once delivered no goods may be returned without the company's prior written consent.
6. Prices
6.1 The company reserves the right by giving notice to the buyer at any time before delivery, to increase the price of the goods to reflect any increase in the cost to the company which is due to any factor beyond the company's control (such as, without limitation, any foreign exchange fluctuation, currency regulation, alternation of duties, significant increase in the costs of labour, materials, haulage or other costs), any change in delivery dates, quantities or Specifications for the goods which is requested by the buyer, or any delay caused by the buyers instructions or the buyers failure to give the company adequate information or instructions.
6.2 Unless otherwise stated, all prices are exclusive of Value Added Tax.
7. Payment
7.1 Payment can be made by most major credit/debit cards in accordance with Payment methods section, which can be found on the website. Payment will be debited from the buyers account before despatch of the goods.
7.2 All Credit/Debit card payments incur a 4.2% Surcharge
7.3 The buyer confirms that the credit/debit card that is being used is theirs. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of the card refuses to authorise payment the company will not accept the order and will not be liable for any delay or non-delivery. The company is not obliged to inform the buyer of the reason for the refusal.
7.4 The buyer must provide identification upon the company's request.
7.5 The company is not responsible for the buyer's card issuer or bank charging the buyer as a result of the company processing the buyer's credit/debit card payment in accordance with the order.
7.6 The buyer shall not have a right of counterclaim, discount, abatement or otherwise nor to withhold payments properly due to the company in the event of any dispute with the company.
8. Risks and Title
8.1 Unless otherwise stated title to the goods passes to the buyer upon delivery of the goods.
8.2 Risk of damage to or loss of the goods shall pass to the buyer:
(i) At the time when the company notify the buyer that the goods
are available for collection
(ii) Once the goods have been delivered to the buyer's site
(iii) If they buyer wrongfully fails to take delivery of the goods, the time when the
company have tendered delivery of the goods.
8.3 Until such time as the property in the goods passes to the buyer (and provided the goods are still in existence and have not been re-sold), the company shall be entitled at any time to require you deliver the goods to the company and, if the buyer fails to do so forthwith, to enter upon any premises of the buyer or any third party where the goods are stored and repossess the goods.
9. Export Sales
9.1 Where materials are supplied for export from the United Kingdom:
(i) The terms in force at the date of the contract will apply to these conditions. If there
is any conflict between the provisions of the terms and these conditions the latter
will prevail,
(ii) The provisions of this clause shall (subject to any special terms agreed in writing
between the company and the buyer) apply notwithstanding any other provisions
of these conditions
9.2 The buyer shall be responsible for complying with any legislation or regulations governing the importation of the goods into the country of destination and for the payment of any duties thereon.
9.3 Unless otherwise agreed in writing the buyer shall be responsible for arranging for inspection of the goods at the company's premises before shipment. The company shall have no liability for any claim in respect of any defect in the goods or failure to comply with any agreed specification which would be apparent on inspection and which is made after shipment or in respect of any damage during transit.
10. Descriptions
All descriptions and samples of goods are approximate only and are intended to serve as a guide. The company shall not be liable to the buyer for their accuracy.
11. Force Majeure
The company accepts no liability for any failure to deliver goods to the buyer arising from circumstances outside of the company's control.
12. Entire Agreement
These terms and conditions cannot be varied except in writing signed by a director of the company. Nothing said by any member of staff on behalf of the company should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by the company. The company shall have no liability for any such representation being untrue or misleading.
